AI-First ServiceNow Enabler100's of ImplementationsServing 25+ Countries

From lab to patient.
Faster.

Clinical operations stalled by spreadsheets. Quality systems that fail audits. Safety signals missed because intake is manual. ifBash delivers ServiceNow that connects trials, quality, and safety on one validated platform.

112d → 19d
Site activation
28% → 94%
CAPA closure
< 6 hours
Deviation detection
Platform Pillars

Three systems. One validated platform.

Clinical, quality, and safety run on separate systems today. ServiceNow unifies them — validated, compliant, and connected.

1

Clinical Operations

CTMS · eTMF · EDC
  • Site activation accelerated from 112 days to 19
  • Protocol deviations detected within hours, not days
  • Medidata Rave, Veeva Vault, Oracle Clinical unified
2

Quality & Compliance

CAPA · Audit · 21 CFR Part 11
  • CAPA closure rate moved from 28% to 94%
  • First clean FDA audit after platform go-live
  • Immutable audit trails with electronic signatures
3

Pharmacovigilance

AE Intake · Signal Detection · Reporting
  • Adverse events ingested from all sources automatically
  • Cross-therapeutic-area signal detection runs daily
  • 7-day and 15-day regulatory deadlines enforced by SLA
Proof in Practice

Real outcomes from the lab to the clinic.

Clinical-stage biopharma · 24 weeks

Clinical Operations

The Problem

Fourteen active trials across 37 global sites tracked through spreadsheets. Site activation averaged 112 days. Deviations discovered 9 days late.

What We Did

Unified clinical operations platform connecting Medidata Rave, Veeva Vault eTMF, and Oracle Clinical CTMS through ServiceNow. Daily cross-system deviation scans.

Deviations are flagged within hours. Site activation went from four months to three weeks. ifBash transformed how we run trials.VP Clinical Operations
What Shifted

Site activation dropped from 112 days to 19. Deviation identification went from 9 days to hours. Trial close-out shortened by 8 weeks.

Medical device manufacturer · 20 weeks

Quality Transformation

The Problem

CAPA on-time closure at 28%. Two FDA Form 483s in 18 months. Complaint intake handled through emailed PDFs that sat for days without review.

What We Did

QMS on ServiceNow with CAPA workflows enforcing root-cause templates. Complaint intake replaced with structured portal and e-signatures.

ifBash rebuilt our entire QMS on ServiceNow. CAPA closure went from 28% to 94%. Our last audit was the cleanest in company history.VP Quality
What Shifted

CAPA closure went from 28% to 94%. First clean FDA audit. Design change cycle reduced by 67%. The quality team now leads audits instead of dreading them.

Why ifBash

We don't configure software.
We configure speed to market.

We start with your scientists and quality teams, not the platform.

Scientists first

We sit with your clinical ops teams before we configure a single workflow.

Validated from day 1

IQ/OQ/PQ built into every phase. Compliance is never retrofitted.

We stay

90-day hypercare. We track CAPA closure and deviation detection until they stick.

FAQ

Common questions.

Ask us directly
48-hour scoping call

Ready to accelerate your pipeline?

Tell us about your biggest clinical or quality bottleneck. We'll scope the approach in 48 hours.

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