ServiceNow
Someone who knows your instance,
on the end of the line.
Proactive support that stops incidents before your users notice.
The work, specifically.
24/7 Platform Monitoring
Degradation detected in seconds — usually before users report it. NOC staffed 24/7/365 by engineers who know your instance.
Incident Management
Tiered SLA-backed response. Every incident closes with root cause analysis and preventive action.
Compliance & Security
90-day compliance cycle producing audit-ready reports before auditors ask. Security patches tested in sandbox, then production with rollback plan ready.
Performance Optimisation
Query analysis, script profiling, and cache optimisation run continuously — not just when something breaks.
Platform Administration
Certified admins handling configuration changes through documented change management. Release management for all upgrades with zero unplanned downtime.
Proactive Health Checks
Monthly technical health report covering performance, technical debt, upgrade readiness, and adoption. Quarterly strategic review with platform owner.
Four phases. Working configuration in every one.
We don’t publish a week count — the honest answer depends on your instance, your data, and how many systems are in scope. You get a specific timeline in the written plan after scoping.
Onboarding & Baseline
- Full platform audit & SLA definition
- Runbook creation & team introduction
Stabilise & Optimise
- Performance tuning & backlog clearance
- Alert calibration & quick wins
- Baseline reporting established
Proactive Management
- 24/7 monitoring with incident prevention
- Capacity planning & monthly health reports
- 90-day compliance review cycle
Continuous Improvement
- Platform upgrades with zero-downtime
- Feature adoption & cost optimisation
- Quarterly business reviews & roadmap
The people who scope it are the people who build it.
We don't scope with seniors and staff with juniors. If the team would change between the proposal and the work, we tell you who and why during scoping.
Everything is documented as it is built, so your team can run it afterwards — and so can any other partner you choose later.
The team holds ServiceNow certifications from CSA and CAD through CIS product specialisations to CTA and architect level. We will tell you who is certified in what, by name, during scoping — the full list is on our trust page.
How we engage24/7 monitoring, incident management with SLA-backed response, performance optimisation, compliance management, platform administration, upgrades, and proactive health checks. Dedicated pod of engineers as your team extension.
Ready to scope it?
Tell us where you are today. You get back a written approach, a sequence, the names doing the work, and an estimate — inside two working days.