Now AssistVirtual AgentAutomation

ServiceNow

Now Assist and virtual agents,
wired into real workflows.

Autonomous agents handling complex reasoning — your teams stay focused on strategy.

Scope this project Ask our agent
What an automation actually is
Trigger
Ticket created, email lands, record changes
Agent reads
Understands intent, impact, history
Decides
Route, approve, escalate — by your rules
Acts
Updates the platform, drafts the reply
Logs
Every decision auditable, every time
What we do

The work, specifically.

Agentic AI

Agents that reason, not just follow rules. Defined goals, decision loops, escalation thresholds you control. Full audit trail.

Generative AI

Draft generation, data synthesis, incident summarisation, knowledge article creation. Every output human-reviewable.

Intelligent Automation

AI triage replacing manual queues. Agents handle routine cases, escalate exceptions. You define the boundary.

Agent Orchestration

Multiple specialised agents coordinated in real time. Cross-agent context passing, single audit log, defined capability boundaries per agent.

Real-time Intelligence

Agents processing events as they happen — fraud signals, equipment anomalies, compliance triggers — with sub-second response.

Enterprise Integration

Agents connected to ServiceNow data layer plus ERP, CRM, IoT, databases. Authenticated, audited API calls with full logging.

How we work

Four phases. Working configuration in every one.

We don’t publish a week count — the honest answer depends on your instance, your data, and how many systems are in scope. You get a specific timeline in the written plan after scoping.

01

AI Assessment

  • AI readiness evaluation & use case scoring
  • Data quality audit & agent architecture design
02

Build & Train

  • Agent development & model training cycles
  • Workflow integration & sandbox testing
  • Performance validation against agreed benchmarks
03

Orchestrate

  • Multi-agent coordination layer deployment
  • System integration with authenticated APIs
  • Security review & change management
04

Deploy & Optimise

  • Production deployment with hypercare
  • Continuous learning loops & performance tuning
  • 90-day outcome review against KPIs
Who does it

The people who scope it are the people who build it.

We don't scope with seniors and staff with juniors. If the team would change between the proposal and the work, we tell you who and why during scoping.

Everything is documented as it is built, so your team can run it afterwards — and so can any other partner you choose later.

The team holds ServiceNow certifications from CSA and CAD through CIS product specialisations to CTA and architect level. We will tell you who is certified in what, by name, during scoping — the full list is on our trust page.

How we engage
Pairs well with
AI AgentsChat and workflow agents on top of the platform.Managed ServicesWe keep running it, or hand it over cleanly.ServiceNow product catalogueWhich platform products we implement, and where each one breaks.
FAQ

Questions we hear a lot.

Ask yours directly

Generative AI produces content — drafts, summaries, code. Agentic AI takes actions — reads data, makes decisions, calls APIs, updates records. We combine both: agents use generative AI to reason, then use agentic capabilities to act. Agentic systems require governance, audit trails, and escalation logic.

Ready to scope it?

Tell us where you are today. You get back a written approach, a sequence, the names doing the work, and an estimate — inside two working days.

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