Industries
Energy & Utilities
Modernise Your Grid Operations
Aging infrastructure. Renewable integration. Regulatory pressure. ifBash delivers ServiceNow that unifies grid data, automates outage response, and provides the evidence layer for compliance.
The problems we get called about.
Outage Response
Detection, crew dispatch, and customer communication driven from one record, so the field crew and the contact centre are never working from different versions of the truth.
Asset Performance
Condition and maintenance history held against each asset, with work orders raised from the data rather than from a calendar.
NERC CIP Compliance
Control evidence collected as normal operations happen, mapped to the standard, and available for audit without a reconstruction exercise.
Where AI actually helps here.
Agents help most in outage communication: turning technical incident data into the customer-facing update, in the right language, without a person rewriting the same message twenty times.
Where it does not help, we will say so. An agent added to a broken process just makes the same mistakes faster.
The questions procurement actually asks.
Utilities across the Gulf are running the same two programmes at once: replacing paper-and-phone operations with digital workflow, and standing up generation capacity that did not exist five years ago. Saudi Vision 2030 sets a renewable generation target and a local content expectation on the supply chain behind it; the UAE Energy Strategy runs a parallel clean-energy build. Both create the same platform problem — asset, outage, permit-to-work, and contractor data spread across systems that were never meant to reconcile.
We map platform configuration to the control families below and hand over the mapping with the build. That is a description of how we work, not a certification claim — where a framework requires an accredited audit, that audit is yours or your assessor's, and we say so in writing.
- NCA ECCSaudi Arabia
- The National Cybersecurity Authority's Essential Cybersecurity Controls apply to government bodies and critical national infrastructure, which includes most utilities. We map access control, change management, logging, and third-party access to the relevant control families.
- IKTVA / local contentSaudi Arabia
- In-Kingdom Total Value Add scoring shapes supplier selection across the energy supply chain. Where local content reporting is a contractual obligation, the supplier and contract data that feeds it can be modelled in the platform rather than assembled by hand each cycle.
- NDMO data standardsSaudi Arabia
- National Data Management Office standards cover classification, retention, and cross-border transfer. Classification is a configuration decision that gets much more expensive after go-live, so we settle it during design.
- PDPLSaudi Arabia / UAE
- Both jurisdictions now have personal data protection law — Saudi PDPL under SDAIA, and UAE Federal Decree-Law 45/2021. Relevant wherever customer or contractor personal data enters a workflow.
We won't name clients we can't name.
Sector pages usually carry logos and percentages. Ours don't, because most of that work sits under agreements that do not permit it — and inventing a number to fill the space is worse than leaving it empty.
If you want a reference in energy & utilities, ask. Where a client has agreed, we will introduce you directly under NDA.
See what we can show youSCADA, ADMS, and substation RTU data unified into a single incident record with auto-identified fault location and generated switching sequences.
Working in energy & utilities?
Tell us the problem in your own words. Back inside two working days: an approach, a sequence, and who would do the work.