Industries
Government & Public Sector
Respond in Hours, Not Weeks
Phone lines. Paper forms. Weeks of waiting. ifBash delivers FedRAMP-authorised ServiceNow that digitises citizen services, connects legacy systems, and makes government actually responsive.
The problems we get called about.
Citizen Services
Requests arriving online, by phone, or in person land in one queue with one status, so nobody has to explain their situation twice.
Permits & Licensing
Application, review, inspection, and issue handled as a tracked case — with the applicant able to see exactly where it has reached.
Legacy Modernisation
A workflow layer over the systems you cannot replace yet, so service quality improves without waiting for a decade-long replacement programme.
Where AI actually helps here.
Agents suit high-volume, low-complexity citizen contact: eligibility questions, application status, and form guidance — with a clear route to a person, and no pretence of being one.
Where it does not help, we will say so. An agent added to a broken process just makes the same mistakes faster.
The questions procurement actually asks.
FedRAMP is the authorisation a US federal buyer asks about, and it stays on this page for them. It carries no weight with a Saudi or Emirati government entity, which answers to an entirely separate stack: the Digital Government Authority and NCA in Saudi Arabia, TDRA and DESC in the UAE. Vision 2030 and the UAE's digital government agenda both set explicit targets for moving citizen services onto digital channels, and both measure the entity, not the supplier — so the reporting a platform can produce is part of the value, not an afterthought.
We map platform configuration to the control families below and hand over the mapping with the build. That is a description of how we work, not a certification claim — where a framework requires an accredited audit, that audit is yours or your assessor's, and we say so in writing.
- NCA ECCSaudi Arabia
- Essential Cybersecurity Controls are mandatory for government entities. Access control, logging, change management, and third-party access are the control families a workflow platform touches directly, and we hand over the mapping with the build.
- DGASaudi Arabia
- The Digital Government Authority sets standards for digital service delivery and maturity reporting. Where an entity is measured on service digitisation, the platform should produce that evidence as a by-product of running the service.
- NDMO / PDPLSaudi Arabia
- National Data Management Office standards plus PDPL cover classification, retention, and cross-border transfer of citizen data. Classification decided during design; retrofitted classification means revisiting every integration.
- TDRA / DESCUAE
- Federal digital government regulation via TDRA, with Dubai entities additionally in scope for Dubai Electronic Security Center requirements. Multi-emirate programmes routinely have two sets of controls over one process.
- Etimad / local contentSaudi Arabia
- Government procurement runs through Etimad, with local content weighting in evaluation. Worth knowing before a tender that the commercial structure, not just the technical response, is being scored.
We won't name clients we can't name.
Sector pages usually carry logos and percentages. Ours don't, because most of that work sits under agreements that do not permit it — and inventing a number to fill the space is worse than leaving it empty.
If you want a reference in public sector, ask. Where a client has agreed, we will introduce you directly under NDA.
See what we can show youServiceNow holds FedRAMP Moderate Authorisation across its platform and High Authorisation for specific federal environments.
Working in public sector?
Tell us the problem in your own words. Back inside two working days: an approach, a sequence, and who would do the work.