Your employees deserve
invisible IT.
Measure and continuously improve the technology experience for every employee. 90% satisfaction. 80% proactive resolution. IT that works before they notice.
Everything you need. Nothing you don't.
Desktop Assistant
Self-service diagnostics, one-click fixes, and proactive IT communication — all from the desktop.
DEX Score
Combined application health, device health, and user sentiment into a single actionable metric.
Proactive Engagement
Detect issues before users notice. Automated notifications and one-click remediation.
Application & Device Health
Continuous monitoring of app performance, device health, and network experience across your fleet.
Bulk Remediation
Resolve issues across multiple devices simultaneously. Automated fix deployment at scale.
How We Deliver
Proven methodology. Predictable outcomes.
Discover
- Experience baseline & device audit
- Pain point identification & scoring
- Employee sentiment survey
Deploy
- Agent deployment across fleet
- DEX Score configuration
- Dashboard & alert setup
Improve
- Proactive policy configuration
- Remediation automation
- Team training & enablement
Optimize
- KPI review & benchmarking
- Experience tuning & refinement
- Continuous improvement setup
Real outcomes. Real clients.
Fortune 500 Technology Leader
50,000+ remote employees with no visibility into their technology experience. IT was reactive, not proactive.
ServiceNow DEX with Desktop Assistant and DEX Score across the entire global workforce.
“We finally have visibility into what 50,000 employees actually experience. The DEX Score became our north star.”— Chief Information Officer
Global Investment Bank
Zero tolerance for trading disruptions. Fragmented experience data across tools. No unified view of employee technology health.
ServiceNow DEX with continuous monitoring and proactive engagement across all trading floors.
“Zero trading disruptions after DEX deployment. Our traders' technology experience is now continuously monitored and optimized.”— Head of Digital Workplace
We don't just monitor devices.
We measure experience.
We start with your employees and their daily frustrations, not the platform.
We survey your employees before deploying a single agent. Their experience drives our configuration.
Desktop Assistant deploys in weeks. DEX Score visible in the first month.
90-day hypercare minimum. We tune DEX scores until every department sees improvement.
Ready to make IT invisible for your employees?
Tell us about your workforce. We'll scope your DEX implementation in 48 hours.
Free Strategy Call