Integrated RiskManagement
Make risk-informed decisions and increase efficiency. Innovate at speed, with confidence, to build trust and reach your business goals.
ServiceNow Integrated Risk Management Platform
Transform Risk &
Compliance Management
Improve visibility and risk-related decisions with real-time intelligence and automated workflows for comprehensive GRC strategy.
Gain real-time visibility
Use continuous monitoring and insights into regulatory changes for a real-time view of your enterprise resilience. Spark action to high-risk areas.
Increase efficiency
Boost productivity with automated cross-functional workflows, artificial intelligence, and consumer-like user experiences while reducing costs.
Make decisions with confidence
Engage and connect frontline users and GRC teams with frictionless experiences on a single platform. Share accurate data for informed decisions.
Operationalize risk and resilience
Continuously monitor risks and controls while managing compliance with tools and automation powered by the ServiceNow AI Platform.
Key IRM Features
Complete GRC Platform
Comprehensive governance, risk, and compliance features from policy management to operational resilience with intelligent automation.
Policy and Compliance Management
Automate and manage policy lifecycles and continuously monitor for compliance with regulatory requirements and internal policies.
Key Features:
- Automated policy lifecycles
- Continuous compliance monitoring
- Regulatory requirement mapping
- Policy acknowledgment tracking
Risk Management
Enable fine-grained business impact analysis to appropriately prioritize and respond to risks with comprehensive risk assessment capabilities.
Key Features:
- Fine-grained impact analysis
- Risk prioritization matrix
- Business context integration
- Risk response automation
Operational Risk Management
Manage operational risk as part of an integrated risk management program with continuous monitoring and incident reporting.
Key Features:
- Operational risk assessment
- Incident reporting workflows
- Risk control self-assessment
- Continuous monitoring
Continuous Authorization and Monitoring
Accelerate the process of bringing IT systems online and continuously monitor them for compliance and security posture.
Key Features:
- System authorization automation
- Continuous security monitoring
- Compliance validation
- Risk posture tracking
Operational Resilience Management
Gain real-time visibility into the resilience of your technology, people, processes, and facilities with comprehensive monitoring.
Key Features:
- Real-time resilience visibility
- Technology monitoring
- Process resilience tracking
- Facility impact assessment
Regulatory Change Management
Keep pace with today's complex regulatory landscape with integration to leading content providers and automated change tracking.
Key Features:
- Regulatory intelligence feeds
- Automated change tracking
- Content provider integration
- Compliance impact assessment
Audit Management
Use risk data to scope and prioritize audit plans and automate cross-functional processes with comprehensive audit lifecycle management.
Key Features:
- Risk-based audit planning
- Cross-functional automation
- Audit lifecycle management
- Finding remediation tracking
Use Case Accelerators
Get an operational head start on compliance with popular frameworks and regulations through pre-built templates and configurations.
Key Features:
- Framework templates
- Regulatory accelerators
- Pre-built configurations
- Compliance jumpstart
Role-Based Applications
GRC Professional Focus
Tailored applications for different GRC roles, from risk management strategy to control ownership and audit assurance.
Head of Risk Management
Establish the risk management strategy, working across the enterprise. Engage frontline employees to enable business growth within predefined risk appetite.
Key Applications:
- Risk Management - Real-time visibility and insights for high-impact risks
- Operational Risk Management - Cross-domain risk using enterprise-wide data
- Operational Resilience Management - Business disruption prevention and response
Head of Compliance Management
Manage the corporate and regulatory compliance strategy, empowering employees to report violations and acknowledge policies globally.
Key Applications:
- Policy and Compliance Management - Automate lifecycles and unify processes
- Regulatory Change Management - Proactive regulatory change management
- Audit Management - Common control framework for growing regulations
Head of Audit and Assurance
Set enterprise-wide audit and assurance strategy that drives efficiency through self-service portals and focuses on high-risk areas.
Key Applications:
- Audit Management - Prioritize internal audits and eliminate recurring findings
- Policy and Compliance Management - Continuous compliance monitoring
- Risk Management - Risk-assess auditable units for improved planning
Control or Application Owner
Take charge of your controls for increased insight and efficiency. Communicate directly with GRC teams and assess risk for changes.
Key Applications:
- Policy and Compliance Management - Manage controls in integrated solution
- Operational Risk Management - User-friendly risk assessments and reporting
- Employee Center - Embed risk and compliance into daily work
IRM Package Tiers
Scalable GRC Solutions
Choose the IRM package that meets your business needs, from standard GRC capabilities to enterprise-scale risk management.
IRM Standard
For growing businesses that need integrated risk and compliance management with essential features
Package Features:
- Policy and Compliance Management
- Risk Management
- Performance Analytics
- Audit Management
- Use Case Accelerators
IRM Professional
Optimize risk and compliance management while you scale, with AI and intelligent automation capabilities
Package Features:
- All Standard features
- Virtual Agent
- Continuous Authorization and Monitoring
- Predictive Intelligence
- Regulatory Change
- Operational Resilience
IRM Enterprise
Advance risk and operational insights to build business resilience with unlimited compliance capabilities
Package Features:
- All Professional features
- Unlimited compliance requests
- Automated risk assessments
- Risk event tasks and loss workflow
- ORX integration (financial services)
- Advanced operational insights
Frequently Asked Questions
About Integrated Risk Management
Get answers to the most common questions about IRM implementation, GRC capabilities, and risk management transformation.
ServiceNow Integrated Risk Management (IRM) transforms inefficient processes across your extended enterprise:
- Helps transform inefficient processes into an integrated and resilient risk program
- Provides continuous monitoring and intelligent automation for real-time compliance and risk view
- Improves decision making and increases performance across your organization
- Enables rapid response to quickly address disruptions and business changes
- Connects business, security, and IT with an integrated risk framework on single platform
Built on ServiceNow AI Platform with workflow automation and predictive intelligence for comprehensive GRC.
Operational Resilience Management provides comprehensive business disruption management:
- Real-Time Visibility: Gain visibility into the resilience of technology, people, processes, and facilities
- Business Disruption Management: Anticipate, prevent, respond, and adapt to business disruptions effectively
- Continuous Monitoring: Four-stage workflow for continuous resilience management and monitoring
- Impact Tolerance Setting: Planning tools with scenario analysis to stress test and improve resilience
- Single Pane of Glass: Interprets risk, compliance, and operational insights from throughout organization
- Integration Capabilities: Works with Business Continuity Management and Vendor Risk Management
- Cross-Platform Insights: Integrates with HR Service Delivery, Security Operations, and other platforms
This comprehensive approach enables Chief Operations Officers and resilience managers to protect customers, employees, products, and services.
ServiceNow IRM provides comprehensive governance, risk, and compliance capabilities:
Core GRC Features:
- Policy and Compliance Management: Automated policy lifecycles and continuous monitoring
- Risk Management: Fine-grained business impact analysis and risk prioritization
- Audit Management: Risk-based audit planning and cross-functional automation
Advanced Capabilities:
- Operational Risk Management: Continuous monitoring and incident reporting workflows
- Operational Resilience: Real-time visibility into technology, people, processes, and facilities
- Regulatory Change Management: Automated tracking with content provider integration
- Use Case Accelerators: Pre-built templates for popular frameworks and regulations
ServiceNow IRM provides role-based applications tailored to different GRC professionals:
- Head of Risk Management: Establish enterprise risk strategy, engage frontline employees, and enable business growth within risk appetite
- Head of Compliance Management: Manage corporate and regulatory compliance strategy, empower violation reporting, and acknowledge policies globally
- Head of Audit and Assurance: Set enterprise-wide audit strategy, drive efficiency through self-service, and focus on high-risk areas
- Control or Application Owner: Take charge of controls, communicate with GRC teams, and assess risk for process changes
Each role receives tailored applications, workflows, and dashboards optimized for their specific responsibilities and decision-making needs.
ServiceNow IRM offers three package tiers to meet different organizational needs:
IRM Standard:
- Policy and Compliance Management, Risk Management, Performance Analytics
- Audit Management and Use Case Accelerators for growing businesses
IRM Professional:
- All Standard features plus Virtual Agent, Continuous Authorization and Monitoring
- Predictive Intelligence, Regulatory Change, and Operational Resilience capabilities
IRM Enterprise:
- All Professional features plus unlimited compliance requests and workflows
- Automated risk assessments, risk event workflows, and ORX integration for financial services
Implementation costs depend on organization size, GRC complexity, and integration requirements:
- IRM Standard Implementation: Starting from $320K - includes basic GRC capabilities, policy management, and standard compliance workflows for mid-size organizations
- IRM Professional Implementation: $480K-$720K - includes operational resilience, regulatory change management, and advanced AI capabilities for large enterprises
- IRM Enterprise Suite: $800K+ - complete solution with unlimited compliance capabilities, automated assessments, and enterprise-scale GRC operations
ROI typically achieved within 12-18 months through GRC process efficiency gains (50%), compliance automation (40%), and risk management improvements (45%). Operational resilience can reduce manual asset mapping by 50%.
Implementation timeline depends on GRC complexity and integration scope:
- IRM Standard: 12-16 weeks for basic GRC capabilities, policy management, risk assessments, and audit workflows
- IRM Professional: 16-22 weeks including operational resilience, regulatory change management, and advanced AI integration
- IRM Enterprise Suite: 22-28 weeks for complete solution with unlimited compliance, automated assessments, and enterprise integrations
Our methodology: GRC Assessment & Compliance Analysis (3-4 weeks) → Core IRM Platform & Policy Configuration (6-10 weeks) → Risk Management & Operational Resilience Setup (4-6 weeks) → Advanced Analytics & Regulatory Integration (3-5 weeks) → Go-Live & GRC Team Training (3-4 weeks).
ServiceNow IRM provides extensive integration capabilities for enterprise GRC ecosystems:
- Regulatory Content Providers: Integration with leading regulatory intelligence feeds for proactive compliance
- Data Classification Tools: Asset classification and cataloging with ServiceNow CMDB for data governance
- Risk Quantification: FAIR (Factor Analysis of Information Risk) integration for quantitative analysis
- Enterprise Systems: Native integration with HR Service Delivery, Security Operations, and ITSM platforms
- Audit Tools: Integration with audit management platforms for comprehensive audit lifecycle
- Business Continuity: Connection with BCM and Vendor Risk Management for holistic resilience
- Financial Systems: ORX integration for financial services operational risk management
Result: Organizations achieve unified GRC operations while maintaining existing compliance tool investments and regulatory relationships.
ServiceNow Case Studies
Real IRM Success Stories
See how organizations transformed their risk management operations with AI-powered Integrated Risk Management solutions.
Challenge
Complex global operations requiring unified risk management approach across cybersecurity, governance, risk, controls, and compliance functions
Solution
ServiceNow IRM with centralized risk management, automated workflows, and integrated compliance monitoring for comprehensive enterprise risk strategy
"Having 'risk central' is a new way of looking at risk management. ServiceNow makes it so easy to manage risk confidently."
— Satvinder Madhok, Head of Business IT Management for Cybersecurity, GRC
Results Achieved
Challenge
Need to automate IRM and security processes while increasing visibility and responsiveness across global professional services operations
Solution
ServiceNow IRM with automated security processes, enhanced visibility dashboards, and responsive risk management for consulting operations
"ServiceNow IRM enabled us to automate our security processes while significantly increasing visibility and responsiveness across our operations."
— Chief Risk Officer
Results Achieved
Challenge
Banking operations requiring continuous customer service while maintaining legal compliance and lowering risk vulnerabilities across financial services
Solution
ServiceNow IRM with financial services compliance, continuous customer service monitoring, and automated vulnerability management
"ServiceNow IRM helped us lower risk vulnerabilities while maintaining continuous customer service and ensuring full legal compliance."
— Head of Risk Management
Results Achieved
Challenge
Demonstrating platform effectiveness by using ServiceNow IRM internally for scalable GRC processes and self-service portals
Solution
ServiceNow IRM with integrated GRC automation, self-service portals, and comprehensive risk management for internal operations
"ServiceNow IRM increased our scalability, lowered risk, and slashed costs by integrating and automating GRC processes and self-service portals."
— Head of Enterprise Risk
Results Achieved
Ready to Transform Risk Management?
Connect with our ServiceNow experts to implement comprehensive integrated risk management with operational resilience and GRC automation.
irm-experts@ifbash.com
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