ServiceNow Operational TechnologyManagement
Gain visibility and context into your OT environment. Safeguard your devices and minimize downtime with dependable service management.
ServiceNow Operational Technology Management Platform
Benefits of Operational
Technology Management
Map OT devices, assess risks, and optimize processes with comprehensive operational technology management.
Enhance visibility
Gain complete visibility across your OT ecosystem and associated devices with production processes to assess risks accurately.
Minimize downtime
Prioritize and respond strategically to vulnerabilities with comprehensive service management. Ensure all your OT devices are patched and functioning optimally.
Strengthen security
Systematically harden the expanding OT and digital attack surface and streamline compliance efforts for more resilient operations.
Optimize industrial processes
Map OT devices, assess risks, and optimize processes with comprehensive operational technology management for industrial excellence.
Features for Operational
Technology Management
Key features grouped into packages that can scale with your operational technology needs.
OT Asset Management
Manage the OT asset lifecycle effectively on one platform.
Key Capabilities:
- OT asset lifecycle management
- Single platform integration
- Asset tracking and monitoring
- Lifecycle optimization
OT Visibility
Discover OT devices on industrial networks and map them to production processes for complete context.
Key Capabilities:
- Industrial network discovery
- Device mapping to processes
- Complete contextual view
- Production process integration
OT Vulnerability Response
Identify issues and automate alerts to address problems before they happen.
Key Capabilities:
- Issue identification
- Automated alert systems
- Proactive problem resolution
- Vulnerability management
OT Service Management
Connect your IT, OT, and production processes for operational resilience.
Key Capabilities:
- IT and OT integration
- Production process connection
- Operational resilience
- Cross-functional workflows
Package Options
Scalable OT Management
Get the tools you need most with OT Management packages that meet your business needs and scale as you grow.
Operational Technology Visibility (OTV)
Operational Technology Manager with ITOM Visibility v2 and App Engine Starter for comprehensive OT discovery.
Package Includes:
- Operational Technology Manager
- Industrial Process Manager
- ITOM Visibility v2
- Integration Hub spokes included
OT Vulnerability Response (OTVR)
Vulnerability Solution Management with Industrial Process Manager for proactive security management.
Package Includes:
- Vulnerability Solution Management
- Operational Technology Manager
- Industrial Process Manager
- App Engine Starter included
OT Service Management (OTSM)
Complete service management with change, incident, and asset management for operational resilience.
Package Includes:
- OT Change Management
- OT Incident Management
- Asset Management
- Workforce Optimization
OT Asset Management (OTAM)
Asset Management with Planned Maintenance, Performance Analytics, and Predictive Intelligence.
Package Includes:
- Planned Maintenance
- Performance Analytics Advanced
- Predictive Intelligence
- Custom Bundled Tables
Built on ServiceNow
AI Platform
Platform capabilities to optimize OT and IT processes together on a single, unifying platform for the enterprise.
Central Repository
Get full visibility into your OT environment and make better decisions.
Platform Benefits:
- Full OT environment visibility
- Better decision making
- CMDB integration
- Centralized data management
Workspaces
Deliver experiences that engage teams and supercharge productivity in a single, configurable workspace.
Platform Benefits:
- Team engagement platform
- Productivity supercharging
- Single workspace configuration
- Experience optimization
Service Level Management
Manage commitments centrally between service providers and customers.
Platform Benefits:
- Central commitment management
- Provider-customer relationships
- Service level tracking
- Performance monitoring
Security Integration
Data security is critical. ServiceNow AI Platform provides tools to improve security posture and regulatory compliance.
Platform Benefits:
- Critical data security
- Security posture improvement
- Regulatory compliance
- Risk mitigation tools
Certified Integrations
Industrial OT Tools
Seamlessly integrate with industry-leading OT tools and applications for comprehensive operational technology management.
Siemens IAH Integration
Import Siemens IAH assets into ServiceNow with Service Graph Connector for Siemens IAH.
Integration Features:
- Siemens IAH asset import
- Service Graph Connector
- Industrial asset visibility
- Manufacturing integration
Claroty CTD Integration
Import sites, detect devices by site, establish connections, and install programs with Claroty CTD.
Integration Features:
- Site import functionality
- Device detection by site
- Connection establishment
- Program installation
Nozomi CMC Integration
Import asset and alert information from one or more Nozomi CMC instances.
Integration Features:
- Asset information import
- Alert data integration
- Multiple instance support
- Comprehensive monitoring
SAP Integration
Prebuilt SAP integration that enables OT customers to populate ISA Equipment Model without design or training.
Integration Features:
- Prebuilt SAP integration
- ISA Equipment Model
- No design required
- Training-free implementation
Frequently Asked Questions
About OT Management
Get answers to the most common questions about Operational Technology Management implementation and capabilities.
ServiceNow Operational Technology Management provides a complete and contextual view of OT systems to keep them secure and running. It helps organizations:
- Gain visibility and context into OT environments
- Safeguard devices and minimize downtime with dependable service management
- Embrace industrial workflows on the ServiceNow AI Platform
- Automate essential OT management processes
- Create a single system of action for the enterprise
Built on ServiceNow AI Platform for unified enterprise automation.
OT Management includes four core features:
- OT Asset Management: Manage the OT asset lifecycle effectively on one platform
- OT Visibility: Discover OT devices on industrial networks and map them to production processes
- OT Vulnerability Response: Identify issues and automate alerts to address problems before they happen
- OT Service Management: Connect IT, OT, and production processes for operational resilience
All features are grouped into scalable packages that can grow with your needs.
ServiceNow offers four OT Management packages:
Operational Technology Visibility (OTV)
Operational Technology Manager with ITOM Visibility v2 and Integration Hub spokes.
OT Vulnerability Response (OTVR)
Vulnerability Solution Management with Industrial Process Manager and App Engine.
OT Service Management (OTSM)
Complete service management with change, incident, asset management, and workforce optimization.
OT Asset Management (OTAM)
Asset Management with Planned Maintenance, Performance Analytics Advanced, and Predictive Intelligence.
OT Management seamlessly integrates with industry-leading OT tools:
- Siemens IAH: Import Siemens IAH assets with Service Graph Connector
- Claroty CTD: Import sites, detect devices, establish connections, and install programs
- Nozomi CMC: Import asset and alert information from multiple instances
- SAP Integration: Prebuilt integration to populate ISA Equipment Model without design or training
All integrations are certified and provide seamless data flow between OT tools and ServiceNow.
OT Management strengthens security through multiple approaches:
Security Enhancement:
- Systematically harden expanding OT and digital attack surface
- Streamline compliance efforts for resilient operations
- Comprehensive vulnerability response with automated alerts
Risk Minimization:
- Proactive problem identification before incidents occur
- Strategic vulnerability prioritization and response
- Complete visibility for accurate risk assessment
Compliance Support:
- Regulatory compliance tools and processes
- Data security with ServiceNow AI Platform
- Audit trail and documentation automation
Implementation costs vary based on package selection, OT complexity, and integration requirements:
- OTV Package Implementation: Starting from $180K - includes OT visibility and basic integration
- OTVR Package Implementation: $280K-$380K - includes vulnerability response and advanced security
- OTSM Package Implementation: $350K-$450K - complete service management with change and incident
- OTAM Package Implementation: $400K+ - full asset management with predictive intelligence and analytics
ROI typically achieved within 9-12 months through downtime reduction, security improvement, and process optimization.
Implementation timeline depends on package scope and OT environment complexity:
- OTV Package: 14-18 weeks for basic visibility and device discovery
- OTVR Package: 16-22 weeks including vulnerability response and security integration
- OTSM Package: 20-26 weeks for complete service management with change and incident processes
- OTAM Package: 22-30 weeks for full asset management with predictive intelligence and analytics
Our methodology: OT Discovery & Assessment (3-4 weeks) → Integration & Configuration (10-16 weeks) → Security & Testing (3-4 weeks) → Go-Live & Optimization (3-4 weeks).
OT Management is specifically designed for industrial operations:
- Industrial Network Support: Discover OT devices on industrial networks with complete context
- Production Process Mapping: Map devices to production processes for operational visibility
- Manufacturing Integration: Certified integrations with Siemens, SAP, and other industrial systems
- Operational Resilience: Connect IT, OT, and production for seamless operations
- Asset Lifecycle Management: Manage OT assets effectively throughout their lifecycle
Result: Organizations typically see 60% process optimization and 85% reduction in downtime.
ServiceNow Case Studies
Real OT Management Success
See how industrial organizations achieved operational excellence and security with ServiceNow OT Management.
Fortune 500 Manufacturer
Challenge
Managing complex OT infrastructure across multiple production facilities with limited visibility into device security and vulnerability status
Solution
ServiceNow OT Management with complete visibility, vulnerability response, and service management for industrial resilience
"ServiceNow OT Management gave us complete visibility across our industrial networks and enabled proactive security management that transformed our operational resilience."
— Chief Technology Officer
Results Achieved
Leading Energy Provider
Challenge
Securing critical energy infrastructure while maintaining operational continuity across distributed power generation and distribution systems
Solution
ServiceNow OT Management with asset management, vulnerability response, and industrial process integration for critical infrastructure protection
"ServiceNow enabled us to secure our critical energy infrastructure while maintaining the operational continuity essential for reliable power delivery to our customers."
— Head of Operations Technology
Results Achieved
Global Chemical Company
Challenge
Managing safety-critical OT systems in chemical processing with stringent regulatory compliance and zero-tolerance for security incidents
Solution
Complete ServiceNow OT Management suite with service management, asset lifecycle, and compliance automation for chemical industry requirements
"ServiceNow OT Management enabled us to achieve operational excellence while maintaining the highest safety and security standards required in chemical processing."
— Director of Process Safety
Results Achieved
Ready to Secure Your OT Environment?
Connect with our ServiceNow experts to discuss Operational Technology Management implementation and transform your industrial operations.
ot-experts@ifbash.com
+91-XXXX-XXXXXX
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