Government at
the speed of digital.
Consumer-grade constituent experiences. FedRAMP High authorized. AI-powered automation. 62 services automated in 2 months.
Everything you need. Nothing you don't.
Government Services Portal
Consumer-grade self-service, service catalog, mobile access, and virtual agents — with anonymous access support.
Government Data Model
Unified data model for service delivery. Agency-specific customization with constituent relationship tracking.
Omnichannel Engagement
Web, phone, chat, social, in-person — unified view with consistent experience across every channel.
Compliance & Security
FedRAMP High authorized. FISMA compliance. PII protection with full audit trails and continuous monitoring.
How We Deliver
Proven methodology. Predictable outcomes.
Assess
- Constituent journey mapping
- Process audit & compliance baseline
- Service catalog inventory
Build
- Portal configuration
- Service catalog setup
- Workflow automation
Launch
- Staff training
- Phased rollout
- Constituent communication
Optimize
- Performance analytics
- Service refinement
- Scaling guidance
Real outcomes. Real clients.
City of Santa Monica
Fragmented citizen services across departments. Long wait times. No digital self-service options for common requests.
ServiceNow PSDS with Government Services Portal and automated service catalog across all city departments.
“Sixty-two services automated in two months. Our citizens noticed immediately — and they loved it.”— Chief Information Officer
We don't just digitize forms.
We transform constituent experience.
We start with your constituents and their frustrations, not the platform.
We map your constituent journey before configuring a single service.
Services going digital within weeks. Constituents noticing within days.
90-day hypercare minimum. FedRAMP compliance monitored continuously.
Ready to digitize your government services?
Tell us about your constituent services. We will scope your PSDS implementation in 48 hours.
Free Strategy Call