AI-First ServiceNow Enabler100's of ImplementationsServing 25+ Countries
CRM & Customer

Network to customer.
One platform.

Connect telecom operations end-to-end. AI-powered by NVIDIA. ~$1M annual savings proven by Crown Castle.

Key Capabilities

Everything you need. Nothing you don't.

Now Assist for Telco

Built with NVIDIA AI Enterprise, Triton Inference Server, and NeMo. Instant case summarization and resolution guidance.

NVIDIA AI powered Instant summaries Resolution guidance

5G Services Management

Network slice template models and automated service orchestration for next-generation service delivery.

5G orchestration Network slices Service automation

Service Bridge

Enterprise customer integration with connected partner workflows and collaborative operations management.

Customer integration Partner workflows Collaborative ops

360 Degree Customer View

Complete service history, network service mapping, and proactive insights in one unified view.

Complete history Service mapping Proactive insights

How We Deliver

Proven methodology. Predictable outcomes.

Weeks 1–4

Assess

  • Network ops audit
  • Customer journey mapping
  • Integration baseline
Weeks 5–18

Build

  • Platform configuration
  • 5G service modeling
  • NVIDIA AI setup
Weeks 19–24

Connect

  • OSS/BSS integration
  • Customer portal launch
  • Team training
Weeks 25–30

Optimize

  • Performance analytics
  • Service refinement
  • Scaling guidance
Proof in Practice

Real outcomes. Real clients.

Wireless Infrastructure22 weeks

Crown Castle

Challenge

Manual service processes causing slow response times and rising operational costs across the wireless infrastructure business.

Solution

ServiceNow TSM with automated workflows and AI-powered service management.

Nearly a million dollars saved annually. Every agent saves 10-15 minutes per interaction.Director of Service Operations
OutcomesVerified
~$1M annual savings
10-15 min saved per interaction
Automated service delivery
Improved customer experience
Why ifBash

We don't just manage networks.
We power connections.

We start with your network and your customers, not the platform.

Process first

We audit your network operations before configuring a single workflow.

Speed + quality

NVIDIA AI powering your service desk within the first quarter.

We stay

90-day hypercare minimum until every customer interaction is optimized.

FAQ

Common questions.

Ask us directly
Accepting new engagements

Ready to connect your telecom operations?

Tell us about your network operations. We will scope your TSM implementation in 48 hours.

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