Security & Risk
Vulnerability Response
Prioritize and respond to vulnerabilities with risk-based management and threat intelligence.
What Vulnerability Response covers.
Application Vulnerabilities
Assess dynamic and static testing results. Track vulnerable items and coordinate remediation across teams.
- Dynamic testing
- Static analysis
- Coordinated fixes
Patch Orchestration
Quickly identify, recommend, and schedule patches for critical vulnerabilities with automated deployment.
- Critical patch ID
- Auto-recommendations
- Scheduled deployment
Container Security
Reduce risks from dynamic cloud deployments, configured on ServiceNow and governed the same way as the rest of your platform.
- Runtime insights
- Container visibility
Configuration Compliance
Find and fix misconfigured software. Prioritize and remediate cloud configuration issues automatically.
- Misconfig detection
- Cloud compliance
- Auto-remediation
Four phases. You see working configuration in every one.
We don't publish a week count here — the honest answer depends on your instance, your data, and how many systems are in scope. You get a specific timeline in the written plan after scoping.
Assess
- Vulnerability scanner audit
- Risk framework definition
- Integration baseline
Build
- Platform configuration
- Scanner integration
- Risk scoring setup
Automate
- Patch orchestration
- Container security
- Compliance automation
Optimize
- Performance analytics
- VR program maturity
- Continuous improvement
Scanner findings that match nothing.
The mechanics are simple: ingest scanner output, group it, assign it, track remediation. The failure is in matching. Scanners identify hosts by IP, hostname, or agent ID; the CMDB identifies them by CI. When those do not reconcile, findings arrive unassigned, and unassigned findings become a backlog measured in tens of thousands that nobody works. The programme then spends its energy arguing about data quality instead of patching anything.
Tell us where you are- How do scanner records reconcile to CIs?
- This is the whole implementation. It needs a matching rule, a plan for what happens to unmatched findings, and someone who owns the reconciliation rate as a metric. Everything else is downstream of it.
- Do you prioritise by severity or by exposure?
- Raw severity produces a queue sorted by a number that ignores whether the system is internet-facing or holds regulated data. Exposure-based prioritisation is more useful and needs business context on the CI to work.
- What is the remediation SLA, and who agreed to it?
- Patch windows belong to infrastructure teams, not the security team that opens the finding. An SLA set without them is a report of missed targets rather than a driver of work.
- Configuration documentationWhat was built, why, and where the decisions are recorded.
- Admin and runbook trainingFor the people who will own it after go-live.
- Update-set and repo historyA traceable record rather than an undocumented instance.
- A named escalation pathThe same engineers, not a ticket queue.
Risk-based vulnerability management that prioritises by business impact rather than raw CVSS score. The whole implementation lives or dies on matching: scanners identify hosts by IP, hostname or agent ID while the CMDB identifies them by CI, and when those fail to reconcile, findings arrive unassigned and become a backlog nobody works. Reconciliation rate is the metric to own from the start.
Want this on your instance?
Tell us where you are today — greenfield, mid-implementation, or inheriting someone else's build. You'll have a written plan inside two working days.