Workplace ServiceDelivery
Make it easy for employees to reserve, navigate, and request service for any space. Optimize workplace operations with intelligent building integrations and streamlined facilities management.
ServiceNow Workplace Service Delivery Platform
Transform Workplace
Service Experience
Deliver modern workplace services and intelligent building insights with comprehensive space optimization and streamlined facility management.
Transform the workplace experience
Simplify self-service for reservations, space navigation, and service requests across all digital channels. Modernize workplace services and enhance employee connectivity.
Plan and optimize spaces
Make data-driven decisions on real estate optimization and consolidation. Equip space planners with intuitive tools to create, publish, and manage workplace areas.
Streamline facilities management
Use a single tool to associate and track workplace maintenance of enterprise assets. Create corrective and preventive maintenance plans across workplace locations.
Deliver intelligent building insights
Optimize workplace operations with cutting-edge intelligent building integrations, enhance space planning, and streamline facilities management with real-time data.
Key Workplace Features
Complete WSD Platform
Comprehensive workplace service delivery features from space management to indoor mapping with intelligent building integrations.
Workplace Central
Enable workplace managers to monitor and administer activities from a single workspace with comprehensive oversight and management capabilities.
Key Features:
- Single workspace management
- Activity monitoring
- Administrative oversight
- Centralized workplace control
Workplace Concierge
Improve employee collaboration with workplace insights and on-site presence visibility for enhanced workplace coordination and connectivity.
Key Features:
- Employee presence visibility
- Workplace insights
- Collaboration enhancement
- Real-time coordination
Workplace Space Management
Optimize the use of space with planning, insights, and reporting. Provide facilities teams with tools to measure spaces and track utilization.
Key Features:
- Space optimization planning
- Utilization tracking
- Reporting and insights
- Floor space measurement
Workplace Case Management
Standardize documentation, interactions, and fulfillment of employee inquiries and requests with comprehensive case tracking and resolution.
Key Features:
- Standardized documentation
- Request fulfillment
- Case tracking
- Employee inquiry management
Workplace Agent for mobile
Enable mobility and improve productivity for workplace agents with an intuitive mobile experience for field service management.
Key Features:
- Mobile workplace management
- Field service productivity
- Intuitive mobile interface
- Real-time workplace updates
Workplace Reservation Management
Empower employees to easily make self-service, single-click reservations and add services or requests with comprehensive booking capabilities.
Key Features:
- Self-service reservations
- Single-click booking
- Service integration
- Request management
Workplace Maintenance Management
Create and manage preventive maintenance plans across workplace locations with comprehensive asset management and scheduling capabilities.
Key Features:
- Preventive maintenance planning
- Asset management
- Location-wide scheduling
- Maintenance tracking
Workplace Indoor Mapping
Navigate and find spaces or collaborators using indoor maps and a location directory with comprehensive wayfinding and space discovery.
Key Features:
- Indoor navigation
- Space discovery
- Location directory
- Wayfinding assistance
Role-Based Applications
Workplace Professional Focus
Tailored applications for different workplace roles, from facilities management to corporate real estate and technology leadership.
Head of Workplace Services
Provide a workplace experience that meets employees' needs and expectations. Drive digital transformation in the workplace to improve productivity and efficiency.
Key Applications:
- Workplace Central - Monitor and drive key workplace decisions from single workspace
- Workplace Case Management - Standardize interaction and fulfillment of workplace inquiries
- Workplace Space Management - Optimize space usage with planning, insights, and reporting
Head of Facilities
Drive effective facilities management to minimize costs and enhance operational efficiency. Implement automated maintenance and repair processes.
Key Applications:
- Workplace Maintenance Management - View corrective and preventive maintenance activities across locations
- Workplace Central - Gain insights into maintenance reports for efficient workplace operations
- Workplace Lease Administration - Manage workplace assets, track contracts, and optimize space usage
Head of Corporate Real Estate
Use space to reduce costs and maximize efficiency. Implement data-driven insights and analytics to assess real estate portfolio performance.
Key Applications:
- Workplace Space Management - Manage workspaces with insights to optimize floor space and room usage
- Workplace Lease Administration - Track leases associated with corporate real estate contracts
- Reporting - Identify and automate frequently run reports using built-in tools
CIO
Drive the adoption of efficient technology solutions to enhance workplace services and facilities management with comprehensive digital transformation.
Key Applications:
- Reporting - Visualize data using predefined reports and dashboards customized for workflows
- Performance Analytics - Track performance to spot improvement areas and identify service bottlenecks
- Virtual Agent - Deliver smart interactions using generative AI and automated problem solutions
WSD Package Tiers
Scalable Workplace Solutions
Choose the Workplace Service Delivery package that meets your business needs, from professional workplace services to enterprise-scale facility management.
Workplace Service Delivery Professional
Essential workplace management capabilities for organizations looking to modernize workplace services and employee experiences
Package Features:
- Workplace Case Management
- Workplace Reservation Management
- Workplace Visitor Management
- Workplace Central
- Workplace Agent for mobile
- Workplace Indoor Mapping
- Virtual Agent
- Performance Analytics
- Employee Center
Workplace Service Delivery Enterprise
Comprehensive workplace management solution with advanced space optimization, maintenance management, and enterprise-scale capabilities
Package Features:
- All Professional features
- Workplace Space Management
- Workplace Move Management
- Workplace Lease Administration
- Workplace Maintenance Management
- Workplace Concierge
- Workplace Connectors
- Advanced Analytics
- Enterprise Integrations
Advanced Capabilities
Enterprise Workplace Features
Advanced workplace capabilities including move management, lease administration, and comprehensive hybrid workforce support.
Workplace Move Management
Orchestrate individual, mass employee, and asset space relocation in the workplace with comprehensive move planning and execution capabilities.
Workplace Lease Administration
Track contracts in a centralized workspace with comprehensive lease management, space tracking, and contract optimization capabilities.
Workplace Visitor Management
Register and welcome guests with a simple, automated arrival and seamless communication process for enhanced visitor experience.
Workplace Connectors
Integrate with workplace occupancy sensors to enhance in-office employee experiences and make smarter workplace decisions with real-time data.
Health and Safety Management
Support employee health and workplace safety with comprehensive health monitoring, safety protocol management, and compliance tracking.
Hybrid Workforce Support
Enable hybrid workplace with digital experiences for employees and provide modern management for facilities and real estate teams.
Frequently Asked Questions
About Workplace Service Delivery
Get answers to the most common questions about Workplace Service Delivery implementation, space management, and facility optimization.
ServiceNow Workplace Service Delivery (WSD) transforms how organizations manage and deliver workplace services:
- Makes it easy for employees to reserve, navigate, and request service for any space with comprehensive self-service capabilities
- Optimizes workplace operations with cutting-edge intelligent building integrations and real-time data insights
- Enhances space planning and streamlines facilities management through unified platform approach
- Provides employees with a single place to manage workplace tasks like reserving rooms, ordering supplies, and reporting maintenance issues
- Enables workplace teams to plan, design, and optimize workspaces to drive positive employee experiences
Built on ServiceNow AI Platform with intelligent building integrations, AI-powered insights, and comprehensive workplace automation capabilities.
Workplace Space Management provides comprehensive space optimization capabilities:
- Space Planning and Design: Workplace administrators and space planners get tools and visibility to plan, design, and optimize workspaces effectively
- Utilization Tracking: Leverage tools to gain accurate workplace data to efficiently design and manage spaces and improve floor space utilization
- Cost Center Management: Provide facilities teams with single solution to measure spaces, assign cost centers, and track utilization for cost optimization
- Neighborhood Creation: Create open and restricted neighborhoods and assign employees, departments, or groups for organized space allocation
- Scenario Planning: Allow space planners to build multiple space scenarios to assess current allocations and determine optimal seating arrangements
- Real Estate Optimization: Optimize floor space, meeting room usage, and real estate spend based on utilization data from connected applications
- Indoor Mapping Integration: Reflect space changes within map view included with Workplace Indoor Mapping for visual space management
This comprehensive approach enables data-driven space decisions and maximizes workplace efficiency through intelligent space utilization.
ServiceNow WSD provides comprehensive workplace management capabilities:
Core Workplace Features:
- Workplace Central: Single workspace for workplace managers to monitor and administer activities
- Workplace Reservation Management: Self-service, single-click reservations with service integration
- Workplace Indoor Mapping: Navigate and find spaces using indoor maps and location directory
Advanced Workplace Capabilities:
- Workplace Space Management: Optimize space usage with planning, insights, and utilization reporting
- Workplace Maintenance Management: Create and manage preventive maintenance plans across locations
- Workplace Visitor Management: Automated guest registration and seamless communication process
- Workplace Concierge: Employee collaboration with workplace insights and presence visibility
ServiceNow WSD provides role-based applications tailored to different workplace professionals and their specific responsibilities:
- Head of Workplace Services: Workplace Central for key decisions, Case Management for inquiry standardization, and Space Management for optimization
- Head of Facilities: Maintenance Management for preventive activities, Central for maintenance insights, and Lease Administration for asset management
- Head of Corporate Real Estate: Space Management for floor optimization, Lease Administration for contract tracking, and Reporting for automated analytics
- CIO: Reporting for data visualization, Performance Analytics for service bottleneck identification, and Virtual Agent for AI-powered interactions
Each role receives tailored applications, dashboards, and workflows optimized for their specific workplace management responsibilities and decision-making requirements.
ServiceNow WSD offers two main package tiers to meet different organizational workplace needs:
Workplace Service Delivery Professional:
- Workplace Case Management, Reservation Management, Visitor Management, and Workplace Central
- Workplace Agent for mobile, Indoor Mapping, Virtual Agent, and Performance Analytics
- Essential capabilities for organizations modernizing workplace services and employee experiences
Workplace Service Delivery Enterprise:
- All Professional features plus Workplace Space Management and Move Management
- Workplace Lease Administration, Maintenance Management, Concierge, and Workplace Connectors
- Comprehensive solution with advanced space optimization and enterprise-scale workplace management
Note: Employee Center is available across both packages with flexible deployment options for unified workplace service delivery.
Implementation costs depend on organization size, workplace complexity, and facility management requirements:
- WSD Professional Implementation: Starting from $320K - includes reservation management, visitor management, and indoor mapping for mid-size organizations
- WSD Enterprise Implementation: $480K-$720K - includes space management, maintenance management, and advanced workplace optimization for large enterprises
- WSD Complete Suite: $850K+ - comprehensive solution with lease administration, workplace connectors, and enterprise-scale facility management
ROI typically achieved within 8-15 months through workplace efficiency improvements (35%), facility cost reduction (30%), and space optimization (25%). Self-service reservations can reduce administrative workload by 45%.
Implementation timeline depends on workplace program maturity and facility management scope:
- WSD Professional: 10-16 weeks for reservation management, visitor management, indoor mapping, and core workplace service workflows
- WSD Enterprise: 16-22 weeks including space management, maintenance management, and comprehensive workplace optimization
- WSD Complete Suite: 22-28 weeks for complete solution with lease administration, workplace connectors, and enterprise integrations
Our methodology: Workplace Assessment & Space Analysis (2-3 weeks) → Core WSD Platform & Reservation Configuration (4-6 weeks) → Space Management & Indoor Mapping Setup (4-6 weeks) → Advanced Features & Maintenance Integration (3-5 weeks) → Go-Live & Workplace Team Training (3-4 weeks).
WSD provides extensive integration capabilities for comprehensive workplace ecosystems:
- Building Management Systems: Integration with HVAC, lighting, and environmental controls for intelligent building management
- Occupancy Sensors: Workplace Connectors integrate with occupancy sensors for real-time space utilization data
- Access Control Systems: Integration with badge readers and security systems for visitor management and space access
- Calendar Applications: Integration with Outlook, Google Calendar, and other scheduling platforms for reservation synchronization
- Facility Management Tools: Integration with CMMS systems and maintenance platforms for comprehensive asset management
- Real Estate Systems: Integration with lease management and property management systems for comprehensive real estate oversight
- Communication Platforms: Integration with Microsoft Teams, Slack, and other collaboration tools for workplace coordination
Result: Organizations achieve unified workplace service delivery while maintaining existing facility technology investments and operational workflows.
ServiceNow Case Studies
Real Workplace Success Stories
See how organizations transformed their workplace service delivery with comprehensive facility management and space optimization solutions.
Challenge
Global professional services requiring modern workplace experience with hybrid work support, space optimization, and comprehensive workplace service delivery across multiple locations
Solution
ServiceNow Workplace Service Delivery with space management, reservation systems, and professional services workplace optimization for enhanced employee experience
"The future of the workplace is a hot topic. With the help of WSD not only can we create the right formula for our own business, but also recommend how WSD can help clients achieve their objectives related to the office experience."
— Lisette Smyrnios, Managing Director, Global Workplace
Results Achieved
Challenge
Sports organization requiring cost reduction and facilities management transformation with comprehensive venue management and enhanced operational efficiency
Solution
ServiceNow Workplace Service Delivery with facilities management optimization, maintenance workflows, and sports venue-specific workplace management
"ServiceNow Workplace Service Delivery enabled us to reduce costs and transform our facilities management, enhancing operational efficiency across our venues."
— Facilities Management Director
Results Achieved
Challenge
Large-scale professional services requiring process optimization with comprehensive workplace concierge services for massive workforce across UK operations
Solution
ServiceNow Workplace Service Delivery with Office Concierge, process optimization, and professional services workplace management for enhanced colleague experience
"ServiceNow Workplace Service Delivery with Office Concierge optimized our processes, empowering our 265,000 colleagues with enhanced workplace services."
— Head of Workplace Services
Results Achieved
Challenge
Healthcare research organization requiring enhanced employee workplace experiences with digital workflow automation for research facility management
Solution
ServiceNow Workplace Service Delivery with digital workflows, research facility optimization, and healthcare-specific workplace service enhancement
"ServiceNow Workplace Service Delivery enhanced our employee workplace experiences through comprehensive digital workflows and research facility optimization."
— Chief Operations Officer
Results Achieved
Ready to Transform Workplace Service Delivery?
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workplace-experts@ifbash.com
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