Industries
Banking & Financial Services
Regulated Change, Without the Paper Trail
SAMA audits. Change windows that need three approvals. Complaint SLAs measured by the regulator. ifBash delivers ServiceNow that produces the evidence as the work happens, instead of assembling it the week before an inspection.
The problems we get called about.
Regulated Change
Change, approval, and rollback modelled so the audit trail is a by-product of the process rather than a report someone runs afterwards. Segregation of duties enforced in configuration, not in a policy document.
Complaint Handling
Regulator-facing complaint workflows with the reporting deadline as an SLA timer on the record, so an approaching breach is visible while it can still be prevented.
Privileged Access
Access requests, recertification, and revocation as workflow with a dated record of who approved what — the question every framework asks and most banks answer manually.
Vendor & Outsourcing Risk
Third-party assessments, contract dates, and control evidence in one register, so an outsourcing review is a query rather than a project.
Core Integration
Connectors into core banking, card, and payment systems through Integration Hub, tested under production load before go-live rather than during it.
Islamic Finance Products
Product-specific workflow where Sharia-compliant structures differ from conventional ones — separate approval paths and documentation sets, modelled rather than worked around.
Where AI actually helps here.
Agents suit the reading work in a regulated bank: summarising a complaint file against policy, drafting the first version of a change record from the ticket it came from, or pulling the evidence for one control into a single view. What they should not do is approve anything. In SAMA-regulated change, the approval is the control — an agent that can grant it has removed the thing the framework exists to enforce.
Where it does not help, we will say so. An agent added to a broken process just makes the same mistakes faster.
The questions procurement actually asks.
Gulf financial services is being reshaped by two forces at once: regulators that have moved faster than most of the world on cybersecurity and data protection, and national programmes pushing digital payments and financial inclusion. Saudi Vision 2030 sets explicit targets for non-cash transactions and for the sector's contribution to GDP, and the Financial Sector Development Programme sits underneath it. The practical consequence for a bank is that change volume goes up while the evidence burden on each change also goes up.
We map platform configuration to the control families below and hand over the mapping with the build. That is a description of how we work, not a certification claim — where a framework requires an accredited audit, that audit is yours or your assessor's, and we say so in writing.
- SAMA CSFSaudi Arabia
- Saudi Central Bank Cyber Security Framework, applying to banks, insurers, and financing companies. Change management, privileged access, and incident handling are the control families a workflow platform is most directly in scope for.
- NCA ECCSaudi Arabia
- Applies in addition to SAMA requirements for institutions classed as critical national infrastructure. Overlapping control sets over one process is normal here, and worth mapping once rather than twice.
- PDPLSaudi Arabia / UAE
- Customer financial data is high-sensitivity under both regimes. Cross-border transfer restrictions matter for any regional instance serving more than one country.
- CBUAE / DIFC / ADGMUAE
- Central Bank requirements on the mainland, with DIFC and ADGM operating separate data protection regimes. A group spanning mainland and free zone answers to more than one.
We won't name clients we can't name.
Sector pages usually carry logos and percentages. Ours don't, because most of that work sits under agreements that do not permit it — and inventing a number to fill the space is worse than leaving it empty.
If you want a reference in banking & finance, ask. Where a client has agreed, we will introduce you directly under NDA.
See what we can show youThe controls a workflow platform touches directly are change management, privileged access, and incident handling. Each becomes a record with an approver, a timestamp, and retained evidence. We map the configuration to the relevant control families and hand over the mapping — the accredited assessment itself is yours or your assessor's.
Working in banking & finance?
Tell us the problem in your own words. Back inside two working days: an approach, a sequence, and who would do the work.