Your channels are everywhere.
Your inventory should be too.
Orders from six places. Inventory four hours stale. Returns taking two weeks. ifBash delivers ServiceNow that unifies every channel — online, in-store, and marketplace — in real time.
Three disconnects that disappear on one platform.
One View of Every Order
Orders from website, two marketplaces, and wholesale landed in three separate systems. CS checked three tabs to answer "where's my order?" Returns took 12 days.
Unified order management ingesting from Shopify, Amazon, and wholesale ERP. Returns auto-generate warehouse tasks and refund triggers. Single-screen customer view.
Returns: 12 days → 3 days. WISMO tickets fell by nearly half.
BOPIS That Works
Stores and online were separate businesses. BOPIS failed 30% of the time. Inventory was four hours stale. Store managers resented the website.
POS, ecommerce, and WMS connected into a single inventory pool updated every 60 seconds. BOPIS with real-time stock checks and two-hour SLAs.
BOPIS accuracy: 70% → 98.5%. In-store purchases from pickup visits rose by a third.
Inventory That Thinks Ahead
Forecasting was spreadsheet-driven. Stockouts at top retailers were a monthly crisis. Seasonal demand either overwhelmed stock or left costly excess.
ML models generate 13-week rolling SKU-location forecasts. At-risk SKUs flagged 14+ days before stockout. Transfer orders auto-generated between locations.
Stockouts at top retailers eliminated. Seasonal buying went from reactive to predictive.
Real outcomes from the checkout.
D2C Unification
Went from £20M to £200M in three years. Orders from website, two marketplaces, and wholesale landed in three separate systems. CS checked three tabs per inquiry.
Unified order management ingesting orders from Shopify, Amazon, and wholesale ERP. Returns auto-generate warehouse tasks and refund triggers.
“Our CS team went from 34 agents handling 8,000 tickets to 22 agents handling 11,000 — and satisfaction went up.”— VP Customer Experience
Returns went from 12 days to 3. WISMO tickets fell sharply. CS handles more volume with fewer agents — and satisfaction went up.
Omnichannel Retail
Stores and online were separate businesses. BOPIS failed 30% of the time. Online customers couldn't return in store. Inventory was four hours stale.
Connected POS, ecommerce, and WMS into a single inventory pool updated every 60 seconds. BOPIS with real-time stock checks and two-hour SLAs.
“Store managers went from hating the online business to seeing it as a traffic driver. BOPIS accuracy went from 70% to 98.5%.”— SVP Retail Operations
BOPIS accuracy crossed 98%. In-store purchases from pickup visits rose by a third. Store managers went from resenting online to seeing it as foot traffic.
We don't configure software.
We configure growth.
We start with your ops teams, not the platform.
We shadow your warehouse and CS teams before we configure a single workflow.
First unified orders go live in weeks, not months.
90-day hypercare. We track fulfillment speed and CSAT until they stick.
Ready to unify your commerce?
Tell us about your biggest channel gap. We'll scope the approach in 48 hours.
Schedule a consultation