Your network never sleeps.
Your NOC shouldn't either.
Field dispatch by printout. Alerts from three NMS with no correlation. 5G rollouts tracked in spreadsheets. ifBash delivers ServiceNow that automates network ops, field service, and deployment — on one platform.
Three operations that go from manual to automated.
Field Service
Dispatch was a printout sorted alphabetically. Average arrival: 4.5 hours. One in three visits were repeats — techs lacked site history and resolution data.
FSM with automated skill-and-proximity dispatch. Mobile app with full asset history and resolution playbooks. Repeat-visit triggers fire within 14 days of first fix.
Dispatch: 4.5h → 38min. Repeats: 34% → 6%. First-time fix: 64% → 94%.
5G Deployment
1,400 sites tracked in spreadsheets. Two-thirds missed milestones. Crews mobilised without confirmed permits — enormous overruns from rework and waiting.
Programme management with permit-gated workflows. Every site on a dashboard with stage, blocker, and critical path. Landlord approval auto-escalates before deadlines.
On-time: 33% → 92%. All 1,400 sites deployed in 14 months.
Network AIOps
Alerts from three NMS produced uncorrelated noise. Engineers spent two hours per incident just identifying the source. MTTR averaged 4.7 hours.
AIOps correlates all NMS alerts into single incident records. Predictive degradation alerts fire before customers notice. Root-cause hypothesis auto-generated.
Alert noise down 70%. MTTR: 4.7h → 31min. Customer notification within 8 minutes.
Real outcomes from the network.
Field Service
Field dispatch was a printout sorted alphabetically. Average dispatch-to-arrival: 4.5 hours. 34% repeat visits because techs lacked site history.
FSM with automated skill-and-proximity dispatch. Mobile app with full asset history, site photos, and resolution playbooks.
“We went from dispatching alphabetically to dispatching intelligently. The techs now have everything before they arrive.”— VP Field Operations
Dispatch-to-arrival dropped from 4.5 hours to 38 minutes. Repeat visits fell from 34% to 6%. First-time fix went from 64% to 94%.
5G Rollout
5G rollout across 1,400 sites tracked in spreadsheets. 67% missed milestones. Contractor overruns from crews mobilised without confirmed permits.
Programme management with permit-gated deployment workflows. Every site on a single dashboard. Landlord approval auto-escalation.
“When a permit is delayed, we know within hours — not when the contractor shows up to a locked gate.”— VP Infrastructure
On-time deployment went from 33% to 92%. Contractor overruns went to zero. All 1,400 sites deployed in 14 months.
We don't configure software.
We configure uptime.
We start with your NOC engineers and field crews, not the platform.
We sit in your NOC before we configure a single alert rule.
First correlated alerts and automated dispatches go live in weeks.
90-day hypercare. We track MTTR, dispatch time, and first-time fix until they stick.
Ready to modernise your network?
Tell us about your biggest operational bottleneck. We'll scope the approach in 48 hours.
Schedule a consultation